Disclaimer:
The Northgate Crossing MUD 1 Emergency Alerts system is a free alerts system provided by Northgate Crossing MUD 1, operated on behalf of the district by Apollo IT Consulting, LLC. You may opt out of the system any time by replying "STOP" to the message sent to you.
CURRENT DISTRICT ALERTS
9/8/2023
BOIL WATER NOTICE HAS BEEN LIFTED
official notice (pdf)
Per the Texas Commission on Environmental Quality, Northgate Crossing MUD 1 has taken the necessary corrective actions to restore the quality of the water distributed. The water is now safe for drinking & human consumption. Official notice from the TCEQ can be found above. Thank you for your patience during this time.
Northgate Crossing MUD 1
-
9/6/2023
WATER OUTAGE
Status Update on Service: 11:30pm
BOIL WATER NOTICE IN EFFECT DISTRICT-WIDE
official notice (pdf)
Water Main repairs are now complete & operators are working on getting the water service turned back on for the affected areas. A DISTRICT-WIDE WATER BOIL NOTICE IS IN PLACE. We will notify here and via Emergency Alerts once the Boil water notice is rescinded. Please note that this is a requirement by the TCEQ and the notice cannot be rescinded until the district is given clearance. Thank You for your patience during this time.
How to boil water during a boil water advisory (image)
Northgate Crossing MUD 1
WATER OUTAGE
Status Update on Service: 10:15pm
PENDING BOIL WATER NOTICE TO BE IN EFFECT ONCE REPAIRS ARE COMPLETE
Operators of the district are making progress in replacing the pipes found in the breakage. Once the pipes are replaced, the district will run tests & restore service. A BOIL WATER NOTICE will be in effect once service has been restored as a safety precaution. This Boil Water Notice will be in effect for the entire district. We will send out one more alert tonight notifying that service has been restored & the Boil Water notice is in effect. Once again we apologize for the outage and are taking all precautionary measures for proper repairs & proper safety protocols. Thank You.
Northgate Crossing MUD 1
WATER OUTAGE
Status Update on Service: 8:00pm
Water service restoration is taking longer than anticipated due to additional repairs required to fix the water main break. We apologize for the outage; District operators are on-site and will be working late to restore service as soon as possible. We will send updates as necessary including an ETA if and when it is determined, as well as when actual service is set to be restored. A water boil may be necessary for all residents of the district once the main lines are re-connected and put back online. Thank you for your patience during this time.
Northgate Crossing MUD 1
WATER OUTAGE REPORTED FOR CERTAIN MUD CUSTOMERS
Water Main break at 23550 Northgate Crossing Blvd
Dear Residents,
There is currently a water main break located at 23550 Northgate Crossing Blvd causing an outage for some residents in the district (estimated to be about 50 homes). The Water main has been isolated and the district operator is working diligently to repair the outage. At this time there is no exact eta of completion, but we will provide any additional updates here and/or via emergency alert text.
Thank you for your patience while we work to get service restored.
Northgate Crossing MUD 1
8/28/2023
NORTHGATE CROSSING MUD 1 UNDER STAGE 2 DROUGHT ADVISORY
NHCRWA Implements Stage 2 of the Drought Contingency Plan
Dear Residents,
The North Harris County Regional Water Authority (NHCRWA) has implemented Stage 2 of the District & Region's Drought Contingency Plan.
The District is now under a Stage 2 Drought Advisory which requires mandatory water use restrictions.
Please see the following important information. The coinciding official document can be found at the end of this message:
- Irrigation of residential landscaped areas with hose-end sprinklers or automatic irrigation systems shall be limited to Sundays and Thursdays for customers with a street address ending in an even number, and Saturdays and Wednesdays for water customers with a street address ending in an odd number, and irrigation of landscaped areas is further limited to the hours of 12:00 midnight until 10:00 a.m. and between 7:00 p.m. and 5:00 a.m. on designated watering days.
- Irrigation of green belts, esplanades and sports field shall be limited to Tuesdays and Fridays between 8:00 p.m. and 12:00 midnight.
- Use of water to wash any motor vehicle, motorbike, boat, trailer, airplane or other vehicle is prohibited except on designated watering days between the hours of 7:00 p. m. and 5:00 a.m. Such washing, when allowed, shall be done with a hand-held bucket or a hand-held hose equipped with a positive shutoff nozzle for quick rises. Vehicle washing may be done at any time on the immediate premises of a commercial car wash or commercial service station. Further, such washing may be exempted from these regulations if the health, safety, and welfare of the public is contingent upon frequent vehicle cleansing, such as garbage trucks and vehicles used to transport food and perishables.
- Use of water to fill, refill, or add to any indoor or outdoor swimming pools, wading pools, or jacuzzi-type pools is prohibited except on designated watering days between the hours of 7:00 p.m. and 5:00 a.m.
- Operation of any ornamental fountain or pond for aesthetic or scenic purposes is prohibited except where necessary to support aquatic life or where such fountains or ponds are equipped with a re-circulation system.
- Use of water from hydrants shall be limited to fire fighting, related activities, or other activities necessary to maintain public health, safety, and welfare, except that use of water from designated fire hydrants for construction purposes may be allowed under special permit from the District.
- Use of water for the irrigation of golf course greens, tees, and fairways is prohibited except on designated watering days between the hours 7:00 p.m. and 5:00 a.m. However, if the golf course utilizes a water source other than that provided by the District, the facility shall not be subject to these regulations.
- All restaurants are prohibited from serving water to patrons except upon request of the patron.
- The following uses of water are defined as non-essential and are prohibited:
- wash down of any sidewalks, walkways, driveways, parking lots, tennis courts, or other hard-surfaced areas;
- use of water to wash down buildings or structures for purposes other than immediate fire protection;
- use of water for dust control;
- flushing gutters or permitting water to run or accumulate in any gutter or street; and
- failure to repair a controllable leak(s) within a reasonable period after having been given notice directing the repair of such leak(s).
PENALTY FOR VIOLATING WATER USE RESTRICTIONS
Any person who violates the water use restrictions set forth above is guilty of a misdemeanor and, upon conviction shall be punished by a fine of not less than two hundred fifty dollars ($250) and not more than five hundred dollars ($500). Each day that one or more of the water use restrictions is violated shall constitute a separate offense. If a person is convicted of three or more distinct violations of the water use restrictions, the Operator shall, upon due notice to the customer, be authorized to discontinue water service to the premises where such violations occur. Services discontinued under such circumstances shall be restored only upon payment of disconnect and re-connection charges, as set forth in the District's Rate Order, and any other costs incurred by the District in discontinuing and re-connecting service. In addition, suitable assurance must be given to the District that the same action shall not be repeated while water use restrictions are in effect. Compliance with this water use restrictions may also be sought through injunctive relief in the district court.
You are required to repair detectable leaks within 72 hours of discovery.
Your cooperation and perseverance during this Drought Condition is appreciated. Once the Drought Condition ends, you will be notified when you may return to normal usage. If conditions should worsen, you will be notified of more stringent restrictions, to ensure the availability of water in your community.
The District will send out additional alerts as necessary for either escalation of drought stages and/or removal of advisory.
Official notice that replicates this information can be found below:
NG1 Stage 2 Water Use restrictions 2023-08.pdf
Thank You
-Northgate Crossing MUD 1
This section may remain blank if there are no current active alerts
ARCHIVED NOTICES & ALERTS
8/16/2023
NORTHGATE CROSSING MUD 1 UNDER STAGE 1 DROUGHT ADVISORY
NHCRWA Implements Stage 1 of the Drought Contingency Plan
Dear Residents,
The North Harris County Regional Water Authority (NHCRWA) has implemented Stage 1 of the District & Region's Drought Contingency Plan. The District is now under a Stage 1 Drought Advisory.
Please see the following tips for water conservation:
- Check for and repair all leaks, dripping faucets, and running toilets
- Utilize water conservation measures such as displacement bags, low-flow shower heads and leak detection
- See additional tips at www.irrygator.com
- Limit irrigation to no more than two days per week between 7pm and 5am following the schedules below:
- Sundays and Thursdays for single family residential customers with even-numbered street addresses.
- Saturdays and Wednesdays for single family residential customers with odd numbered street addresses.
- Tuesdays and Fridays for all other customers.
- No watering on Mondays.
*Please note that compliance during stage 1 is voluntary but is highly advised to help conserve water*.
The District will send out additional alerts as necessary for either escalation of drought stages and/or removal of advisory.
Official notice that replicates this information can be found below:
Thank You
-Northgate Crossing MUD 1
4/1/2023
12:20PM
DISTRICT NO LONGER UNDER BOIL WATER NOTICE
Dear Residents,
Northgate Crossing MUD 1 is no longer under a boil water notice. The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of today April 1, 2023.
If you have questions concerning this matter, you may contact Inframark, the operator for Northgate
Crossing MUD 1, at our 24-hour Customer Service Line (281) 398-8211.
Please see official notice here.
3/31/2023
BOIL WATER NOTICE
Dear Residents,
Due to work performed at the water plants in the water system that supplies our water, Northgate
Crossing MUD 2, the Texas Commission on Environmental Quality has required the Northgate
Crossing MUD 1, TX1013077, public water system to notify all customers to boil their water prior to
consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons
with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers
should follow these directions.
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and
ice making should be boiled and cooled prior to use for drinking water or human consumption
purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.
In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable
source for drinking water or human consumption purposes.
When it is no longer necessary to boil the water, the public water system officials will notify
customers that the water is safe for drinking water or human consumption purposes.
Once the boil water notice is no longer in effect, the public water system will issue a notice to
customers that rescinds the boil water notice in a manner similar to this notice.
Please share this information with all the other people who drink this water, especially those who
may not have received this notice directly (for example, people in apartments, nursing homes,
schools, and businesses). You can do this by posting this notice in a public place or distributing
copies by hand or mail.
If you have questions concerning this matter, you may contact Inframark, the operator for Northgate
Crossing MUD 1, at our 24-hour Customer Service Line (281) 398-8211.
Please see official notice here.
7/15/2022
ALLIGATOR SPOTTED NEAR DISTRICT POND
Dear Residents,
Please Beware that a medium sized alligator has been seen around the district pond. The District is working with the Texas Parks & Wildlife Department to have the alligator safely (and humanely) removed from the pond and released into a more natural habitat. Please be careful around the pond and advise children to steer clear for the time being.
Thank You.
-Northgate Crossing MUD 1
7/13/2022
VENOMOUS SNAKE ACTIVITY IN POND
Dear Residents,
Please Beware that venomous snakes have been seen near the park and around the lakes and pond.
Thank You. -Northgate Crossing MUD 1
Northgate Crossing MUD 1
06/30/2022
DEAD FISH IN DISTRICT POND
Dear Residents,
There have been reports of dead fish in the District Pond. While this does NOT effect the water supply going to resident houses, (your drinking water is perfectly safe); Due to extreme heat & drought conditions this is causing some fish in the pond to die due to low oxygen levels in the pond. Unfortunately this is a naturally occuring event caused by heat/drought out of the District's control.
Sincerely,
Northgate Crossing MUD 1
01/25/2022
WATER OUTAGE ADVISORY
9:40AM
Water outages may be experienced for some Northgate Crossing MUD 1 residents this morning/afternoon due to a water main issue. Area is currently isolated and repair crew has been dispatched. Downtime is currently unknown. The district will provide updates on fix ETA, etc.
12/3/2021
HEALTH ALERT UPDATE
NORTHGATE CROSSING MUNICIPAL UTILITY DISTRICT NO. 1
FOLLOW UP E. COLI STATEMENT
OFFICIAL DOCUMENT HERE
This morning, December 3, 2021, Northgate Crossing Municipal Utility District No. 1 received confirmation that a follow-up test of its water well was negative for E. coli. Pursuant to the rules and regulations of the Texas Commission on Environmental Quality, the well has been cleared to be placed back in service.
11/30/2021
HEALTH ALERT
E. COLI FOUND IN WATER SUPPLY
OFFICIAL DOCUMENT HERE
E. coli bacteria were found in the water supply on 11/30/2021. These bacteria can make you sick, and are particular concern for infants, young children and people with weakened immune systems.
What should I do? What does this mean?
Fecal indicators are microbes whose presence indicates that the water may be contaminated with human or animal wastes. Microbes in these wastes can cause short-term health effects, health risk for infants, young children, some of the elderly, and people with severely compromised immune systems.
The symptoms above are not caused only by organisms in drinking water. If you experience any of these symptoms and they persist, you may want to seek medical advice. People at increased risk should seek advice from their health care providers about drinking this water.
Corrective action being taken:
The sample that tested positive for E. coli was taken from the raw water sample point on the water well, before the water is treated with disinfectant. This sample is not indicative of water in the distribution system that supplies water to each customer, which was and continues to be properly treated. The affected water well has been taken out of service and thoroughly sanitized. It will remain out of service until retesting indicates the E. coli is no longer present.
At this time we anticipate resolving the problem within 48 hours.
For more information, please contact:
Inframark Customer Service:
(281) 398-8211
2002 W Grand Pkwy N, Suite 100, Katy, TX 77449
10/28/2021
NOTICE: YOU CAN HELP PREVENT FLOODING
Northgate Crossing MUD No. 1 (the “Water District”) has observed that tree limbs and other debris are being discarded into the drainage channel that runs along the back property line of many of the homes in the Water District. These drainage channels as well as the Levee are owned, operated and maintained by the Water District. When trash and debris are discarded into the drainage channels, storm water flows along the drainage channel are impeded which can result in downstream flooding. The Water District requests that everyone observe the proper procedure for discarding trash and debris, and refrain from discarding prohibited items in the drainage channels. Bear in mind that it costs the Water District to remove the trash and debris and restore the drainage channel to proper operational flows. It is the intent of the Water District to monitor the drainage channels, and in instances where debris is discarded into the drainage channels the party responsible for will be back charged the cost incurred by the Water District to clean the drainage channels. Let’s be good neighbors and keep our drainage channel freely flowing.